Retail Operations & Business Support Manager

Domeniu

Vânzări / Business Development

Locație

București, București

Languages

- Arabic: Native
- English: Fluent

📍 Currently in Birmingham, UK | Open to relocation – Bucharest, Romania

With 20+ years’ international experience in retail operations, inventory control, business analysis, HR, and customer service in the UK, UAE & Saudi Arabia.
Proven track record of driving store performance through strategic planning, KPI/WPI alignment, and high-impact team leadership. Hands-on manager skilled in launching new stores, optimizing inventory and building customer-first service cultures. Seeking impactful roles in Retail, Business Support, Operations or HR within Romania.

Core Competencies

- Retail & Business Operations Management
- Strategic Business Planning & Expense Control
- Staff Recruitment, Coaching & Team Development
- Inventory & Stock Management
- Buying, Merchandising & Visual Display
- SAP Systems & Store Management Tools
- Customer Experience & Relationship Building
- KPI/WPI Target Delivery & Performance Optimization

Key Achievements

• • Successfully launched and managed 9 large retail locations in Gulf region (150–700 m²)

• • Delivered 95%+ over-target performance in two major UAE stores

• • Played a key role in launching Borders UK flagship store

• • Designed local promotions and campaigns that boosted in-store footfall

• • Introduced process improvements that reduced stock loss and improved stock rotation