Caut job – Turism / Agenții de turism
- Domeniu
- Turism / Agenții de turism
- Locație
- București, București
- Experiență
- Peste 5 ani
- Salariu dorit
- 6.500 lei/lună net
- Disponibil
- Imediat
- Tip job
- Remote
- Program
- Remote
Sunt o persoană de încredere deoarece am construit constant rezultate solide în peste 7 ani de experiență în industria travel, gestionând responsabil contracte, date sensibile și procese operaționale complexe. Respect termenele, îmi asum responsabilitatea pentru munca mea și găsesc rapid soluții chiar și în situații dificile. Am coordonat echipe, am lucrat cu multiple departamente și am menținut standarde ridicate de acuratețe și calitate în toate taskurile mele. Calificări / Permise: permisB, engleza, calculator, Spaniola, SQL, Optimizare Procese, Analiza Date, Microsoft 365, Revisal
Studii
Master / Doctorat
Experiență
Peste 5 ani
Disponibilitate
Imediat
Salariu dorit
6.500 lei/lună net
Tip job
remote
Program
De acasă (remote)
Calificări & competențe
Experiențe anterioare
G2 Travel Bucharest
Customer Operations Specialist (FIT Operations)
Ianuarie 2025 → Prezent
- Handle inquiries from Clients, Suppliers and provide prompt, courteous, and accurate responses via email or phone calls
- Resolve customer issues (such as No Shows/Book Outs/Errored Bookings/Unconfirmed bookings) or complaints and inquiries in a timely and efficient manner.
- Maintain accurate and detailed records of customer interactions and transactions via messages in the system
- Resolve customer issues (such as No Shows/Book Outs/Errored Bookings/Unconfirmed bookings) or complaints and inquiries in a timely and efficient manner.
- Maintain accurate and detailed records of customer interactions and transactions via messages in the system
G2 Travel
Data Operations Team Lead (FIT Operations)
Octombrie 2023 → Decembrie 2024
- Coordinated and supported a team handling hotel contracts and data loading for multiple destinations. I had a team based in Manila, Philippined and a team based in Bucharest, Romania.
- Monitored daily workloads, ensured data accuracy, and met strict deadlines.
- Implemented and optimized internal processes within the FIT Data Department.
- Handled complex situations, providing quick and effective solutions.
- Collaborated closely with Destination Managers, Finance, and Reservations teams.
- Set team goals aligned with company strategy and evaluated performance through KPIs.
- Created weekly, monthly, and ad-hoc reports for management.
- Identified training needs, supported new hires, and contributed to team development.
- Continuously improved workflow efficiency and data quality.
- Monitored daily workloads, ensured data accuracy, and met strict deadlines.
- Implemented and optimized internal processes within the FIT Data Department.
- Handled complex situations, providing quick and effective solutions.
- Collaborated closely with Destination Managers, Finance, and Reservations teams.
- Set team goals aligned with company strategy and evaluated performance through KPIs.
- Created weekly, monthly, and ad-hoc reports for management.
- Identified training needs, supported new hires, and contributed to team development.
- Continuously improved workflow efficiency and data quality.
G2 Travel
Contracting Coordinator (FIT Operations)
Septembrie 2022 → Septembrie 2023
- Provided commercial and administrative support to Destination and Regional Managers for the Americas region.
- Assisted with contract documentation, including legal terms, finance forms, and internal approval workflows.
- Acted as liaison between departments to ensure smooth coordination of new and existing hotel contracts.
- Monitored contract performance, availability, and validity, taking proactive action to resolve issues.
- Analyzed production reports and identified underperforming contracts to optimize performance and profitability.
- Supported the negotiation of special offers, promotions, and improved contract terms.
- Conducted market and data analysis to maintain a competitive hotel portfolio.
- Provided training and assistance to Destination Managers regarding contracting procedures.
- Ensured data accuracy and compliance with internal standards across all hotel agreements.
- Assisted with contract documentation, including legal terms, finance forms, and internal approval workflows.
- Acted as liaison between departments to ensure smooth coordination of new and existing hotel contracts.
- Monitored contract performance, availability, and validity, taking proactive action to resolve issues.
- Analyzed production reports and identified underperforming contracts to optimize performance and profitability.
- Supported the negotiation of special offers, promotions, and improved contract terms.
- Conducted market and data analysis to maintain a competitive hotel portfolio.
- Provided training and assistance to Destination Managers regarding contracting procedures.
- Ensured data accuracy and compliance with internal standards across all hotel agreements.
G2 Travel
Senior Contracting & Data Executive (FIT Operations)
Noiembrie 2021 → Septembrie 2022
- Managed and maintained hotel contract data (rates, room types, policies, inventory, taxes, promotions) across internal systems
- Processed new, renewal, and amended contracts in line with company standards and deadlines
- Performed data quality checks and corrective actions to ensure consistency and accuracy
- Provided operational and administrative support to Destination Managers
- Coordinated with Hotel Coordinators, Data, and Operations teams to ensure workflow alignment
- Contributed to process improvements and maintained an organized contract database
- Supported task allocation and workload coordination within the team
- Processed new, renewal, and amended contracts in line with company standards and deadlines
- Performed data quality checks and corrective actions to ensure consistency and accuracy
- Provided operational and administrative support to Destination Managers
- Coordinated with Hotel Coordinators, Data, and Operations teams to ensure workflow alignment
- Contributed to process improvements and maintained an organized contract database
- Supported task allocation and workload coordination within the team
G2 Travel
Contracting & Data Executive (Groups Operations)
Iunie 2018 → Octombrie 2021
- Managed hotel contracts and performed database updates for group bookings
- Maintained accurate hotel content and contract information
- Prepared operational and monthly performance reports
- Coordinated communication with international hotel partners
- Supported task allocation and internal team workflows
- Built effective working relationships with Destination Managers and internal stakeholders
- Maintained accurate hotel content and contract information
- Prepared operational and monthly performance reports
- Coordinated communication with international hotel partners
- Supported task allocation and internal team workflows
- Built effective working relationships with Destination Managers and internal stakeholders
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